tk55 Privacy Policy — How We Collect, Use, and Protect Your Data
Your privacy is a fundamental priority at tk55. This Privacy Policy explains in clear, formal terms exactly what personal data we collect from players across Bangladesh, why we collect it, how we use and store it, and the rights you hold over your information. Please read this document carefully before creating a tk55 account.
Six Core Principles Behind tk55's Privacy Commitment
tk55 collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with applicable verification requirements. We do not gather data beyond what is reasonably required for these defined purposes.
All personal data collected by tk55 is used exclusively for the purposes declared in this Privacy Policy at the point of collection. We do not repurpose, resell, or exploit your data for objectives that fall outside the scope of operating and improving the tk55 platform.
Your personal data is stored on encrypted servers protected by 256-bit SSL technology and strict access controls. Only authorised tk55 personnel with a legitimate operational need are permitted to access player data, and all such access is logged and audited.
Players on the tk55 platform hold clear rights over their personal data, including the right to access, correct, and request deletion of information we hold about them. tk55 is committed to honouring these rights promptly and without unnecessary barriers.
tk55 does not sell, rent, or transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. Data sharing with service partners is strictly limited, contractually governed, and only occurs where necessary to deliver platform services to you.
This Privacy Policy is reviewed and updated on a regular basis to reflect changes in our data practices, technology, and applicable legal standards. We notify players of material changes through the tk55 platform and, where practicable, by email to the address registered on your account.
- 01 Who We Are
- 02 Data We Collect
- 03 How We Collect Data
- 04 How We Use Your Data
- 05 Legal Basis
- 06 Data Sharing
- 07 Cookies & Tracking
- 08 Data Retention
- 09 Data Security
- 10 Your Rights
- 11 Children's Privacy
- 12 International Transfers
- 13 Policy Changes
- 14 Contact Us
1 January 2026
Important Notice: This Privacy Policy ("Policy") describes how tk55 ("tk55", "We", "Us", "Our") collects, uses, stores, shares, and protects personal data provided by or collected from registered players and visitors ("You", "Your", "User") when accessing or using the tk55 platform at tk55.io. By creating an account or continuing to use the tk55 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, you must not use the tk55 platform.
01 Who We Are
tk55 is an online casino and sports betting platform operating at tk55.io, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. tk55 is the data controller responsible for the personal data you provide when using the platform.
For all data-related enquiries, requests, or complaints, players may contact the tk55 data support team at: [email protected]. We aim to respond to all data-related correspondence within 72 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
This Policy applies exclusively to the tk55 platform and does not govern the data practices of any third-party service providers, game suppliers, or payment processors whose services are accessible through or in connection with the tk55 platform. We strongly recommend reviewing the privacy policies of those third parties independently.
02 Personal Data We Collect
tk55 collects the following categories of personal data from players and platform visitors. The specific data collected varies depending on the stage of your interaction with the platform.
| Category | Data Types | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number | Registration and KYC verification |
| Contact Data | Email address, Bangladesh mobile number, residential address | Registration and account management |
| Financial Data | Payment method details (bKash number, Nagad number, Rocket number, Upay number, masked card numbers), transaction amounts in ৳ BDT, deposit and withdrawal history | Deposits, withdrawals, and transaction processing |
| Verification Data | Copies of identity documents (NID, passport, driving licence), proof of address documents, source-of-funds declarations, facial verification images | KYC and AML compliance checks |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, cookie identifiers, session tokens | Automatic collection during platform use |
| Usage Data | Games played, betting history, wagering amounts, win/loss records, session duration, navigation paths, feature interactions | Automatic collection during gaming sessions |
| Communication Data | Support chat transcripts, email correspondence, complaint records, feedback submissions | Customer support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, time-out configurations, reality check preferences | Responsible gaming tool usage |
Special Category Data: tk55 does not deliberately collect special category personal data as defined under internationally recognised data protection frameworks (such as health data, biometric data for identification purposes, or data concerning religious beliefs). If you voluntarily disclose such information in the course of a support interaction, we will handle it with heightened care and will not retain it beyond the duration of that specific interaction unless legally required to do so.
03 How We Collect Your Data
tk55 collects personal data through the following channels and mechanisms:
- Directly from you: When you complete the account registration form, submit identity verification documents, make deposits or withdrawal requests, contact our support team, or respond to promotional communications.
- Automatically through platform technology: When you access the tk55 website or mobile-optimised interface, our systems automatically collect technical and usage data including your IP address, device fingerprint, session data, and game interaction records through cookies, server logs, and similar tracking technologies.
- From payment service providers: bKash, Nagad, Rocket, Upay, and card network processors may share transaction confirmation data with tk55 to facilitate deposit and withdrawal processing and to detect fraudulent payment activity.
- From identity verification partners: Where tk55 uses third-party KYC or age-verification service providers to verify the identity and age of players, those providers may return verification results and associated data to tk55.
- From fraud prevention and risk management partners: tk55 may receive data from third-party fraud detection services that assist in identifying suspicious account activity, money laundering risks, or self-exclusion matches.
04 How We Use Your Personal Data
tk55 uses the personal data we collect for the following defined purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or as otherwise required by law.
- Account creation and management: To register your account, verify your identity and age (21+), maintain your account profile, and communicate important account-related notices.
- Platform delivery and improvement: To provide access to casino games and sports betting markets, personalise your experience, diagnose technical issues, and develop new features and services.
- Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, verify payment method ownership, and maintain accurate financial records in ৳ BDT.
- Regulatory and legal compliance: To fulfil age verification, know-your-customer (KYC), and anti-money laundering (AML) obligations, respond to lawful information requests from competent authorities, and maintain records required by applicable law.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, collusion, and other integrity threats to the platform.
- Responsible gaming: To operate deposit limit, time-out, self-exclusion, and reality check tools; to monitor usage patterns that may indicate problem gambling; and to provide targeted responsible gaming interventions where appropriate.
- Customer support: To respond to your queries, complaints, and account requests efficiently and to maintain records of support interactions for quality assurance purposes.
- Marketing and promotions: Where you have provided consent, to send promotional communications about tk55 bonuses, new game releases, and seasonal offers. You may withdraw marketing consent at any time by contacting [email protected].
- Analytics and business intelligence: To understand how players interact with the tk55 platform in aggregate, measure the effectiveness of features and promotions, and inform strategic business decisions. Analytics data is processed in anonymised or pseudonymised form wherever practicable.
05 Legal Basis for Processing
tk55 processes your personal data in accordance with recognised legal bases. The applicable legal basis depends on the specific purpose for which the data is being processed:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration, login, and management | Contractual necessity — required to fulfil our service agreement with you |
| Payment processing and transaction records | Contractual necessity and legal obligation |
| KYC and age verification (21+) | Legal obligation and legitimate interest |
| AML monitoring and fraud prevention | Legal obligation and legitimate interest |
| Responsible gaming tools and monitoring | Legitimate interest (player protection) and legal obligation |
| Marketing communications | Consent (freely given and withdrawable) |
| Platform analytics and improvement | Legitimate interest |
| Legal claims and regulatory responses | Legal obligation and legitimate interest |
06 Data Sharing and Disclosure
tk55 does not sell, rent, or commercially transfer your personal data to unaffiliated third parties. We share your data only in the following limited and controlled circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and card network operators receive transactional data necessary to execute deposit and withdrawal instructions. These parties process your data as independent controllers under their own privacy policies.
- Identity and KYC verification providers: Third-party KYC service providers may receive copies of identity documents and related data solely for the purpose of verifying your identity and age on tk55's behalf. These providers operate under strict data processing agreements with tk55.
- Game and technology suppliers: Certified game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and Play'n GO may receive anonymised or pseudonymised session data necessary to operate their game engines within the tk55 platform. These providers do not receive your full identity profile.
- Fraud prevention and risk management services: Specialist third-party services may receive technical data (such as device fingerprints and IP addresses) to assist tk55 in identifying and preventing fraudulent activity.
- Legal and regulatory authorities: tk55 will disclose personal data to competent authorities, regulators, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, asset sale, or restructuring of the tk55 business, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice prior to any such transfer and will ensure the acquiring entity is bound by terms no less protective than this Policy.
Data Processing Agreements: All third-party service providers with whom tk55 shares personal data are required to enter into formal data processing agreements that contractually obligate them to protect your data, process it only for the specified purposes, and comply with applicable data protection standards. tk55 conducts periodic reviews of third-party compliance with these obligations.
07 Cookies and Tracking Technologies
The tk55 platform uses cookies and similar tracking technologies to ensure proper platform functionality, deliver a personalised experience, and gather analytical insights about how the platform is used. The following categories of cookies are deployed on tk55.io:
- Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They manage your login session, maintain your account state during a gaming session, and ensure security features operate properly. These cookies cannot be disabled without impairing core platform functionality.
- Functional Cookies: These cookies remember your preferences such as language settings, display preferences, and responsible gaming tool configurations, enabling a more personalised experience on return visits.
- Analytical Cookies: These cookies collect anonymised or aggregated data about how visitors interact with the platform, including which pages are visited most frequently and how users navigate between sections. This information is used to improve platform design and performance.
- Performance Cookies: These cookies monitor platform performance metrics such as page load times and error rates, allowing tk55's technical team to identify and resolve performance issues promptly.
You may configure your browser to refuse or delete cookies; however, disabling strictly necessary cookies will impair your ability to log in and use the tk55 platform. Instructions for managing cookie settings are available in your browser's help documentation. tk55 does not currently respond to browser "Do Not Track" signals, as no universally accepted standard for interpreting these signals exists at the time of this Policy's publication.
08 Data Retention
tk55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account identity and registration data | Duration of account plus 5 years after closure | Legal and regulatory obligation |
| KYC verification documents | Duration of account plus 5 years after closure | AML compliance obligation |
| Transaction and financial records | Duration of account plus 7 years after closure | Financial record-keeping obligation |
| Gaming and betting history | Duration of account plus 3 years after closure | Dispute resolution and regulatory purposes |
| Customer support communications | 3 years from the date of interaction | Legitimate interest (quality assurance) |
| Marketing consent records | Until consent is withdrawn, plus 1 year thereafter | Consent compliance evidence |
| Technical and usage logs | 13 months from collection date | Security and performance monitoring |
| Self-exclusion records | Duration of exclusion plus 10 years | Responsible gaming obligation |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with tk55's data deletion procedures. Where data cannot be immediately deleted due to operational constraints (for example, data held in backup systems), tk55 will isolate that data from further processing and delete it at the next practicable opportunity.
09 Data Security
tk55 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
- Encryption in transit: All data transmitted between your device and the tk55 platform is encrypted using 256-bit SSL/TLS encryption, ensuring that data cannot be intercepted during transmission over public networks.
- Encryption at rest: Sensitive personal data stored on tk55 servers, including identity documents and financial information, is encrypted at rest using industry-standard encryption algorithms.
- Access controls: Access to systems holding personal data is restricted on a strict need-to-know basis. All staff with data access undergo background checks, receive data protection training, and are bound by confidentiality obligations. Multi-factor authentication is required for all administrative system access.
- Intrusion detection and monitoring: tk55 operates continuous network monitoring and intrusion detection systems to identify and respond to security incidents promptly.
- Regular security assessments: The tk55 platform and its data infrastructure undergo periodic vulnerability assessments and penetration testing conducted by qualified security professionals.
- Incident response: In the event of a personal data breach, tk55 has a documented incident response procedure that includes containment, assessment, notification to affected players, and remediation steps, all carried out in accordance with applicable timelines.
Your Role in Security: While tk55 takes extensive measures to protect your data, you are also responsible for maintaining the security of your account. You must keep your password confidential, use a strong and unique password for your tk55 account, and never share your login credentials with any third party. If you suspect your account has been compromised, contact [email protected] immediately.
10 Your Data Rights
As a player on the tk55 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] from the email address registered on your account. tk55 will respond to all verified rights requests within 30 days of receipt.
- Right of Access: You have the right to request confirmation of whether tk55 processes personal data about you, and if so, to receive a copy of that data along with information about how it is used.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. For basic account information (email address, mobile number), you may be able to update details directly through your account dashboard.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where you object to processing based on legitimate interests. This right is subject to overriding legal retention obligations.
- Right to Restriction: You have the right to request that tk55 restricts the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
- Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to processing of your personal data where that processing is based on legitimate interests, including objection to processing for direct marketing purposes. An objection to marketing will be acted upon immediately with no requirement to justify your decision.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Identity Verification for Rights Requests: To protect your privacy and the security of your account, tk55 may require you to verify your identity before fulfilling a data rights request. This may involve confirming information already held on your account or providing a copy of a government-issued identity document. This step is necessary to ensure we do not disclose personal data to unauthorised parties.
11 Children's Privacy and Age Restrictions
The tk55 platform is strictly intended for adults aged 21 years and above. tk55 does not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and we implement ongoing monitoring measures to detect and prevent underage access.
If tk55 discovers or is notified that personal data has been collected from an individual who is under the age of 21, we will take immediate steps to suspend the relevant account, delete the associated personal data in accordance with our data deletion procedures, and retain only the minimum records necessary to demonstrate compliance with our age verification obligations.
If you are a parent or guardian and believe that your child may have created a tk55 account or provided personal data to tk55 without your knowledge, please contact us immediately at [email protected] so that we can investigate and take appropriate action promptly. We take underage gambling prevention seriously and cooperate fully with responsible gaming initiatives across Bangladesh.
12 International Data Transfers
tk55 operates as a platform serving players primarily in Bangladesh. However, certain third-party service providers engaged by tk55 — including game technology suppliers, cloud infrastructure providers, and KYC verification partners — may be located in jurisdictions outside Bangladesh. As a result, your personal data may be transferred to and processed in countries other than Bangladesh in connection with the services those providers deliver.
When such international transfers occur, tk55 takes steps to ensure that your personal data receives an adequate level of protection in the destination jurisdiction. These steps include requiring data processing agreements that incorporate appropriate data transfer safeguards, selecting service providers operating in jurisdictions recognised as providing adequate data protection standards, and applying additional contractual protections where necessary.
By using the tk55 platform and providing personal data to us, you acknowledge and consent to the international transfer of your data as described in this section, subject always to the protections described above.
Transfer Safeguards: All international transfers of personal data by tk55 are governed by contractual data transfer clauses that obligate the receiving entity to maintain data protection standards equivalent to those applied within the tk55 platform. If you have questions about the specific safeguards applied to your data in connection with a particular international transfer, contact us at [email protected].
13 Changes to This Privacy Policy
tk55 reserves the right to update, amend, or revise this Privacy Policy at any time to reflect changes in our data practices, the services we offer, applicable legal requirements, or our operational structure. The most current version of this Policy will always be published at tk55.io/privacy-policy and will display the date on which it was last updated.
Where a change to this Policy is material — meaning it meaningfully affects how we process your personal data or the rights available to you — tk55 will notify registered players in advance through a prominent notice on the tk55 platform and, where practicable, by email to the address registered on your account. The notification will clearly describe the nature of the change and the date on which it takes effect.
Your continued use of the tk55 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Policy, you must cease using the tk55 platform and may request account closure by contacting the support team. Requests for account closure are subject to the data retention obligations described in Section 08 of this Policy.
We encourage all tk55 players to review this Privacy Policy periodically to stay informed about how we handle and protect your personal data. Material change notifications will be published at least 14 days before the revised Policy takes effect, giving you sufficient time to review the changes and make an informed decision about your continued use of the platform.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which tk55 processes your personal data, please contact our data support team using the details below. We are committed to addressing all privacy-related communications promptly, professionally, and in full accordance with our obligations under this Policy.
| Contact Method | Details |
|---|---|
| Email Support | [email protected] |
| Subject Line | Use "Privacy Request" or "Data Rights Request" in your email subject line to ensure prompt routing to the correct team |
| Response Time | Within 72 hours for general enquiries; within 30 days for formal data rights requests |
| Business Hours | 24/7 support available; formal data rights responses during Bangladesh Standard Time (BST, UTC+6) business hours |
When submitting a data rights request, please include your registered account username or email address, a clear description of your request, and any supporting information that may help us locate your records and process your request efficiently. We may contact you to request additional identity verification information before fulfilling your request.
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